Contact Us
Contact Info
Our Office
1266 Old Hartwell Rd, Elberton GA 30635
Open Office Hours
M-F 8-3 PM
Get in Touch
[email protected]
(706) 224 – 9065
Mailing Address
PO Box 280, Hartwell GA 30643
Frequently Asked Questions
Design/Customization
Can I provide my own design or artwork for engraving?
Yes, pending review from our talented team of drafters. Not all designs are engravable, but we are more than happy to work with you to modulate your design in order to make it engravable.
Are there any limitations or restrictions on design customizations?
The only limitations are physical. Designs need to be reviewed by our team.
Ordering
How do I place an order for granite products?
Contact your account manager
Is there a minimum order quantity?
No
Can I request samples before placing an order?
Yes
Can I make changes to my order after it has been placed?
Yes, any changes can be made within 5 days of receiving acknowledgement.
What is your return or cancellation policy?
Cancellations must be made within 5 days of receiving acknowledgement.
How does a return order work?
For any returns contact your account manager
Can I request a custom quote for a specific project or bulk order?
Yes
Do you offer discounts for large volume?
Yes
Can I place an order over the phone or by email?
Yes
Is there a limit to the quantity or types of granite products I can order?
No
Can I add additional items to my existing order before it ships?
Possibly, contact your account manager
Timelines
Yes , if needed, contact your account manager
How long does it take to receive a quote for a custom order?
Within 2 days
Shipping
we work with local and national companies to best provide for our customers based on their preferences
Payment
Do you offer financing options for larger orders?
We offer different financing options based on our client’s needs and relationship. We encourage our clients to contact their account manager for more information.
Is a deposit required to secure an order?
Deposits may be required based on the level of customization of the order to be determined on a case-by-case basis. Feel free to contact your account manager for more information.
Are there any additional fees or taxes associated with the payment?
All credit card fees will be passed on to the customer depending on what credit card they choose to use. There are no fees for ACH for checks.